You can reach us by sing our contact form, or by emailing info@stirlingnco.com. We will be happy to assist you with any questions or requests you may have.

By subscribing to our newsletter, you will be the first to be informed on the latest products and news. You can also follow Stirling & Co on Instagram and Facebook.

If you wish to modify or cancel your order, please email us at info@Stirlingnco.com as soon as possible.

These changes are only possible if your order has not yet been prepared or shipped. For personalized orders, please contact us within 24 hours of placing your order. If your order has already entered production or been dispatched, you will need to wait for delivery and initiate a return, then place a new order if desired.

However, please note that personalized orders are non-returnable.

The accepted means of payment are credit card and PayPal.

When you pay online, we accept the following cards: VISA - MASTERCARD - AMERICAN EXPRESS.

We do not accept gift vouchers, or payments by bank cheque or cash.

You can also pay for your purchases with a voucher, a credit note or a gift card.

Yes, purchases onStirlingnco.com are secure. The transfer and receipt of personal data from the server uses encryption technologies that comply with current standards.

Stirling & Co strives to respect your privacy. We only disclose your personal information in accordance with our Privacy Policy.

• The jewelry is in perfect condition and has not been worn
• The jewel has not previously been sent back for repair
• The jewel has been returned within 30 days of the date of the order.

Once we have received and inspected the returned items, and if they meet these criteria, a refund will be issued to your original method of payment.

Please note that we do not offer product exchange options. In addition, no refund or credit request will be accepted for orders placed more than 30 days ago.

Upon receipt of your package, if the product is in perfect condition, we will refund your order via the payment method used for the order. You'll usually receive your refund within 3-10 business days, depending on the payment method.

This refund excludes the original shipping costs. Gift wrapping is also not refunded, even if it is returned to us.

We base our decision on the amount paid to make the refund and not on the price of the product (if promotional codes apply).

Our sale items meet the same conditions as our other creations. You can therefore return them to us within 30 days from the date of purchase.

Our sale items meet the same conditions as our other creations. You can therefore return them to us within 30 days from the date of purchase.

All orders are carefully packed and shipped from our studio in California, USA.

• Ready-to-ship items: 3–5 business days
• Typically ship within 10–15 business days, depending on design complexity

You will receive a confirmation email with tracking details once your order is dispatched.

Yes, we offer worldwide shipping from California.

• Delivery time: 7–14 business days depending on destination
  
• Shipping cost: Calculated at checkout
  
• Custom duties & Taxes: Responsibility of the recipient
  
  
  
  
  
  

Absolutely. Once your order is shipped, a tracking number will be sent to your email.

If you haven’t received it, please check your spam folder or contact us at Info@Stirlingnco.com

Once your package is handed over to the shipping carrier, Stirling & Co is not liable for delays or lost parcels.

We recommend reaching out to the carrier with your tracking number. If further assistance is needed, feel free to contact us.